About Us:

Central is a dedicated nonprofit organization committed to providing mental health services to the community for 75 years. Our mission is to empower individuals to overcome behavioral health challenges and lead fulfilling lives. We operate outpatient programs and community-based programs for all ages focused on delivering accessible and compassionate care to diverse populations.

Job Overview:

In the Outpatient Support Staff, you will have the opportunity to provide customer service to consumers, guests of the agency, and staff. The support staff position performs various front-office functions.

Schedule:

• This is a Monday through Friday- 37.5-hour per week position.

Benefits**

• Health Care (Medical, Dental, and Vision)
• No Cost Life Insurance, Short-Term Disability, Long-Term Disability
• Retirement Plan
• Ancillary Benefit Options
• Paid Time off (accrued starting at 27 days- vacation & sick time), 7 standard holidays plus up to 2 floating holidays- initial based on hire date- additional days added through years of service
• Expanded Employee Assistance Program (EAP)
• Identity Theft Protection
• Travel Assistance Services
• Employee Discount Programs
• Recognized employer for the Public Student Loan Forgiveness Program (PSLF)
• Professional Development
• Tuition Reimbursement
• Referral Bonus

** Eligibility Requirements may apply

Responsibilities:

• Answering and responding to phone inquiries, TEAMS messages, and emails.
• Assist with greeting and checking-in consumers or other visitors of the agency.
• Assist in collecting Co-pays
• Check out and schedule consumers for future appointments.
• Processing and distribution of agency mail.
• Metabolic Screening
• Scanning of labs/documents
• Assist with other Departmental duties.

Qualifications and Skills:

• Bachelor's degree in human services-related field (preferred) OR high school diploma with 2 years of customer service experience
• Ability to manage crises and problem-solve
• Computer exposure to EHR systems is helpful.

Clearances:

In accordance with state regulations, all prospective new employees/contractors must provide originals for a photocopy of their Federal Criminal History Record (DHS FBI Background Check), PA Criminal Background Check, and PA Child Abuse Clearance before commencing the offered position.

Central Behavioral Health is an Equal Opportunity Employer and Care Provider

Job Type: Full-time

Pay: From $35,000.00 per year

Schedule:

• Monday to Friday

Ability to Relocate:

• Norristown, PA: Relocate before starting work (Required)

Work Location: In person